Money Back Promise

We want you to be completely happy with the quality of our service and the quality of our training. We figure that 1,000’s of 5***** reviews over the last six years says we are doing something right.  
So we offer our extraordinary No Quibble Money Back Promise, on every single one of our training products.
Unique No Quibble Money Back Promise
For all of our products, whether it is before, during or even up to 60 days after you receive training from us, if you are not completely happy with the quality of our service or the quality of training, just let us know, either by phone or email, and we’ll refund your payment in full.  No questions asked (except, how can we do better next time?).
The only exception is in respect of our Masterclasses, where we incur material unrecoverable accommodation costs as part of the cost of delivering a Masterclass.  Therefore, in the case of Masterclasses, we offer the following options:
  • Change your mind about joining the Masterclass, for any reason, up to 30 days before the Masterclass, and receive a full refund
  • Change your mind about joining the Masterclass, for any reason, up to 14 days before the Masterclass, and receive a 50% refund.  Or switch to a different Masterclass, at a different time or location, and only pay the difference in the cost of the Masterclasses (if there is one) or receive a payment if the new Masterclass is cheaper than the one originally booked
  • Less than 14 days before the Masterclass, no refund is available.
Please note that if your reason for choosing not to go ahead with a planned training product, including Masterclasses, has to do with COVID-19, then please also read our COVID-19 Promise.  Which is even more generous in the event you need to cancel or change your plans because of COVID-19.

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What People Say

William Griffiths
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Just wanted to say thanks to Paul for a great couple of hours. Paul was extremely informative and knowledgeable. He gave me a great insight into Drone flying. Would highly recommend to anyone with an interest in flying Drones.
Tom Cunliffe
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My wife and I really got a lot out of our lesson. As an instructor myself, it was a joy to be taught by Tony – very clear, informative and comprehensible. Thanks. Thanks too to Emma for her cheerful manner in booking and rebooking the lessons.
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excellent, highly informative….use these guys
Kim Smith
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Hi Simon, Just a quick note to say many thanks for the 2 zoom theory days, which made the on line stuff fall beautifully into place. Also thanks for today’s test and flight test which you made serious but still fun, and which despite all the weather god’s efforts we all managed to fit in between downpours! If and when you are thinking of a night flying session please do let me know as I’d be really interested Cheers Kim
Kevin Allen
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Had a 2 hour lesson with Tony Jackson (Watford). The whole experience with PhantomFlightSchool has been exceptional. Lessons are a must for any new drone operator – I certainly managed to assimilate so much knowledge, both theory and practical. Cannot recommend PFS too highly.
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